For additional questions, please email RMARequests@enpointe.com or call 310-725-5200 x2402 (Mon-Fri 8am-5pm PST)

Items purchased from En Pointe Technologies which are returnable per the guidelines below may be eligible for credit or exchange. En Pointe’s ability to credit or exchange return items is not guaranteed and is further subject to the approval of its vendors and/or manufacturers and the terms of their own returns policies.

PRODUCT THAT MIGHT BE RETURNABLE (SUBJECT TO MANUFACTURER OR VENDOR APPROVAL)

DEFECTIVE PRODUCT

Product which defective or “dead on arrival” (DOA) will be processed for repair or replacement based on the vendor and/or manufacturer’s return policy. Most major manufacturers require that defective product be processed as warranty repair claims and cannot be returned for credit. Product that is returned incomplete or tested and found to be functional will be returned to the customer at the customer’s expense.

FREIGHT DAMAGED RETURNS

Product which is damaged by the carrier must be so noted by the customer on the receiving document (Bill of Lading) at the time of receipt. Customer must also contact En Pointe Customer Service immediately. Any variance from following these practices could result in delay or forfeiture of a credit, or exchange.

CUSTOMER ERRORS

If a customer orders the wrong product for any reason, the return of such product may be possible if:
• The customer follows the RMA procedure and time lines outlined below; and
• The vendor or manufacturer approves the return under their applicable return policies.

VENDOR ERRORS

When it is determined that a vendor has shipped the wrong product to a customer and/or over-shipped a product, the customer may obtain credit from En Pointe for such return product if the customer follows the RMA procedure and timelines outlined below.

NON-RETURNABLE

The following are non-returnable, and no credit shall be issued to the customer:
• Open-box product or product sealed with other than an original factory seal.
• Discontinued product.
• Custom-built, configured, asset-tagged or special order product.
• Software with any broken seal media.
• Any other product defined by vendor and/or manufacturer policies as “non-returnable”.

DISCLAIMERS

1. En Pointe cannot accept returns without an RMA number. Additionally, the issuance of a RMA Number does not imply that a credit, exchange or refund for an otherwise eligible return is guaranteed.

2. If En Pointe receives product which has not been authorized for return as outlined above, product will be returned to customer at customer’s expense.

3. Return eligibility may be denied and/or credit may be reduced or denied if:
a. The time lines and processes in this policy are not followed by the customer; and/or
b. The return is not approved by the vendor or manufacturer or not allowed under their applicable return
policies.

4. Refunds on purchases made with a customer’s credit card will only be credited to the same card.

5. En Pointe reserves the right to charge the customer restocking fees depending on the policies of the manufacturer
and/or vendor.

6. Any reduction or denial of credit by the manufacturer and/or vendor shall be charged to the customer.