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LANDesk® Service Desk enables your organization to deliver outstanding IT support services to employees and customers. |
What Is It? |
LANDesk® Service Desk combines ITIL-verified, process-driven incident, problem, and change and configuration management, in a single touch point.
It enables you to:
- Deliver cost-effective, quality IT services
- Improve resolution rates and minimize recurring incidents
- Enforce standardization and enable process automation with a configurable process engine
- Support best practices such as ITIL
- Gain clarity and control over service levels
- Provide effective management reporting
- Seamlessly integrate with leading enterprise management systems—including LANDesk® Management Suite
- Extend best-practice processes and workflows to other parts of the business
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What Sets It Apart? |
LANDesk delivers fundamental values that meet challenges you face today. These include needing to:
- Reduce costs while meeting required service levels
- Decrease risk and increase control by understanding how changes impact services and service levels
- Increase efficiency and productivity by automating processes, empowering employees, and enabling resource redistribution
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How Do I Get Started? |
Take the first step towards experiencing real, measurable IT value by choosing LANDesk Service Desk.
Then use the LANDesk Maturity Model which offers you a practical roadmap for; understanding where your organization is in its IT lifecycle, the infrastructure resources and management processes required to build a service management strategy aligned to your corporate objectives.
As your requirements grow, add further LANDesk Service Desk portfolio capabilities such as configuration management to achieve best practice service management. |
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Accurate asset knowledge, accountability, and control are crucial to enhanced business value. Your organization can cut costs and reduce risk with LANDesk® Asset Lifecycle Manager to ensure that your assets are being managed and leveraged more effectively. |
What Is It? |
LANDesk® Asset Lifecycle Manager helps you manage your hardware and software assets from initial request to procurement and all the way through to disposal. This enables you to:
- Discover, validate, reconcile, and aggregate data from multiple sources into a central asset repository for cost control and accountability
- Manage compliance, regulatory, security, license, privacy, and tax requirements
- Connect key asset information with lifecycle state, transitions between stages, relationships between assets, and other dependent data
- Maintain tight control over investment and aggregation of cost data
- Allow your business management, financial, and IT staff to provide more effective service with immediate access to current, accurate asset data
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What Sets It Apart? |
LANDesk Asset Lifecycle Manager can assist you in developing and implementing a world-class Information Technology Asset Management (ITAM) practice. It does so by empowering you to.
- Go beyond mere tracking to gain accurate accountability and asset control by beginning before the asset is procured and persisting beyond retirement
- Easily relate information about asset contracts, licenses, and service agreements to specific computers or users for a more complete picture of your physical, contractual, and financial assets
- Understand the operational lifecycle and availability of assets
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How Do I Get Started? |
LANDesk asset management software can be used as a stand-alone solution or can be added to LANDesk® Management Suite, allowing you to (for example):
- Automate asset discovery and reconciliation
- Manage and deploy assets
Connect the true business value of your IT assets with award-winning LANDesk Asset Lifecycle Manager. |
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The LANDesk® business process management solution’s ease-of-use and scaleable technology give you the ability to improve all of your IT and business processes while aligning IT and business services. |
What Is It? |
LANDesk® Process Manager empowers you to automate business procedures by making it easier to design, model, document, automate, and optimize processes for a range of IT and business requirements, including:
- Identity management
- Automatic software distribution
- Security management
- Patch management
- New-hire processes
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What Sets It Apart? |
If you want to make IT management faster, easier, and less redundant, only LANDesk pursues process management from a process-automation standpoint.
LANDesk Process Manager provides robust policy enforcement and integrates with other LANDesk® solutions. LANDesk® Process Manager offers a single tool to both build and execute consistent, predictable processes that rescue IT staff from endlessly repeating the same tasks.
It facilitates pragmatic service management and control of interrelated processes across the enterprise while aligning IT and business services with an easy-to-use, scalable technology. |
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How Do I Get Started? |
LANDesk Process Manager can be used as a stand-alone solution, and when you’re ready a simple upgrade to LANDesk® Asset Lifecycle Manager adds complete IT asset management capability.
In fact, if you have LANDesk® Security Suite, you already have access to take advantage of LANDesk Process Manager by using it for the embedded parallel patch process – at no additional cost.
Further, adding LANDesk Process Manager to LANDesk® Management Suite enables you to automate the reclamation process and re-allocate unused licenses. Paired with LANDesk Management Suite or other systems management applications it also facilitates deployment of software using policy enforcement. |
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Gain control of your critical software assets, implement standards and reduce software license expenditures. |
What Is It? |
LANDesk® Asset Lifecycle Manager combined with LANDesk® Management Suite delivers comprehensive software asset management with rapid ROI.
LANDesk enables:
- Comprehensive software discovery
- True compliance management, administrative entitlement and discovery reconciliation
- Proof of purchase tracking
- Simplified license reconciliation and validated counts of owned, entitled, and discovered software
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What Sets It Apart? |
With LANDesk Asset Lifecycle Manager you can:
- Stay one step ahead of the auditors by establishing a software asset management program, with entitlement and reconciliation tools to help you enforce your policies.
- Benefit from complete, accurate and structured data about software contracts and licenses, to validate license ownership and provide insight for purchase and allocation planning.
- Contain costs and understand the availability of software assets by recovering under-used licenses and reallocating them, and identifying un-entitled installs so they can be removed or properly entitled.
- Control license purchases by right sizing future purchases agreements based on validated usage information and reconciled entitlements.
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How Do I Get Started? |
LANDesk Asset Lifecycle Manager can be used as a stand-alone asset management solution or can be integrated with LANDesk Management Suite, allowing you to perform comprehensive software asset management.
Gain comprehensive software asset management with award-winning solutions from LANDesk. |
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