Business Process Outsourcing

Premier BPO, Inc., an En Pointe affiliate, is a Business Process Outsourcing company managed by professionals who are very well known within the Business Process Outsourcing community. Prior to founding Premier BPO, Inc., Chief Executive Officer Mark Briggs was CEO of ClientLogic (now Sitel), a $450 million BPO company in the customer care and fulfillment space with 13,000 employees, 42 facilities, and operations in 12 countries. Premier President, Jeff Michel and CFO Steve Kawalick were also with ClientLogic. In fact, our leadership team possesses over 125 years experience in the outsourcing industry and have all worked with companies outsourcing the business of dozens of Fortune 500 companies.

Based in Clarksville, Tennessee, Premier has been included in the Top 100 Outsourcers in a survey conducted by Global Services and is one of the leading offshore service providers to businesses throughout the U.S. Premier's wide range of services include, but are not limited to:

  • Back Office Services
    Such as Data entry, Claims Processing, Indexing, Imaging, Remittances Processing, Book Keeping, Temp Staffing etc.

  • Call Center Services
    Such as Customer Services, Help Desk, Inbound & Outbound Sales, Lead Generation etc.

  • Financial Services
    Such as Debt Collection, Debt Settlement, Payroll, Accounts Payable, Accounts Receivable, Cost Accounting, Budgeting and many others. Premier's financial services are handled by KPMG qualified professionals.

  • KPO (Knowledge Process Outsourcing)
    Such as Research & Development, Business and Technical Analysis, Business and Market Research, Writing & Content Development, Network Management to name a few.