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Warranties Protect the Product - HP CarePack Protects Your Business
What is the difference between a product’s standard warranty, and the enhanced support offered by HP CarePack support? Quite a lot, actually…
How mission critical is the toaster in your kitchen?
While many products are important to us, most are not critical to our daily operations. For instance, if my toaster died within the warranty period, I can get a new one shipped to me. I can wait a week or so; it’s no big deal to live without toast for a while. However, if my livelihood depended on toast, I would look at that same toaster in a whole different light. In that instance, a toaster very well could be considered mission critical.
What is the difference between product warranties and business protection?
Now, what about the web server in your data center, or the network switch, or storage device? Or for that matter, the CEO’s tablet or printer? The standard product warranty is intended to protect your product from manufacturer defects, but it does little to protect your business from the damage and expense caused by failed systems. Lost orders, missed deadlines, compromised reputations, lost productivity all are consequences of unexpected downtime – and these are consequences no one wants to face.
How to protect your business
HP Care Pack protects your business - it extends the length of coverage and enhances the type of coverage offered, allowing organizations to customize their support environment. With HP Care Pack, product support actually meets business needs.
Printer warranties are not enough
A printer is a good example: it seems simple, so one might reason that the standard warranty would be sufficient. If it breaks, you could always send it back for repair. However, printers can weigh upwards of 100 lbs. Who would box it up and handle the shipment (do you even have the box anymore)? Wouldn’t it be easier to have a technician rectify the issue on- site - they could see the problem as you see it and fix it right there and then? What if the printer is in a critical production location? Could the tech get there within 4 hours? Or what if you plan keep the printer for more than the standard 1 year warranty period?
If you answered yes to any of the aforementioned questions, save yourself time and money, and buy a CarePack that will cover your printer for 3, 4, or even 5 years.
HP CarePack protects your business
In short, standard warranty protects a product, but has little connection to your business requirements. HP CarePack tailors your product support to better align with your solution, department, or business.
When evaluating HP’s CarePack, ask yourself these questions:
How long will it remain in service, and what is the refresh cycle? Consider the business need of each device - how critical is it to the business? Is on-site support more effective than shipping it off for repair?
For more information on HP CarePack and HP Solutions, please visit our HP Solutions page.