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Troubleshooting Connectivity and Quality Issues with HP Printers, Part 2
In part one, we covered some common connectivity troubles that can affect printers from your HP reseller. Free tools such as the HP Print and Scan Doctor are particularly useful for discovering and troubleshooting these problems with wireless, wired Ethernet and USB connections between your printers and computers.
Here, we will look at some other printer-related issues, such as suboptimal print quality and difficulties with scanning. Official HP tools and documentation such as this page are essential resources for quickly fixing such problems and reclaiming office productivity.
How to Diagnose and Deal with Print Quality Issues
Faded letters, misaligned text and fuzzy images: Anyone who has printed his or her fair share of pages has encountered these setbacks. If you sense that the cause is something other than an old cartridge that needs replacement, start by printing a quality diagnostics page.
You can easily do this from Print and Scan Doctor. Go to Printer -> Printer Services and then opt to print out a test page. This sheet will provide detailed information about colors, line quality and alignment. Cleaning and re-aligning the print head may be necessary afterward. Both processes can be triggered from the Printer Services menu.
Bear in mind that some models are particularly prone to quality issues. A notable example is the Deskjet 3070A, as discussed in this HP forum thread.
How to Check and Understand Ink Levels
The Printer menu in Print and Scan Doctor can help you keep tabs on color supplies. Instead of Printer Services, select Supply Levels to view information about current levels, including up-to-date amounts of cyan, magenta and yellow.
Some printer models are more problematic than others.
It is also worth noting that some models will mix colors together even during black-and-white print jobs, resulting in unexpected depletion of some cartridges. This thread provides some helpful information in adjusting your printer so that it prints in grayscale with black ink only.
Troubleshooting Problems with Scanning
Print and Scan Doctor includes a feature for addressing scanning-related issues. Go to Product and then enter the name of your printer. After that, you can click Next and then Fix Scanning to identify and resolve various issues.
The best way to get a high-quality scan will vary from one model to the next. Be sure to consult the main HP support page, enter your particular model and retrieve the relevant documentation that may help in resolving common issues.
Visit our HP Managed Print Services page to learn more about our print offerings, or contact your En Pointe account representative for more information about our HP print products.