Managed Print Services Look Good On Paper AND In Practice
Remember the paperless office? Neither do we. It never happened, and there’s a good chance it never will. Paper still dominates business communication, and businesses still maintain a broad print infrastructure. I’m referring to printers, scanners, fax machines and other devices that produce thousands upon thousands of pages per employee per year.
That’s a lot of equipment—and if any environment was ever hybrid it’s the printing environment, where there are machines of different ages, functionality, supplies, connectivity and so on. Somebody has to install, connect and set up sharing for all of them. Somebody has to keep track of them. Keep parts and supplies on hand. Analyze output and performance. And somebody has to be able to repair them when they break.
How To Manage Print Environments
What are the choices? You can handle it in-house. You can contract with a third party. Or you can subscribe to a service such as En Pointe’s HP Managed Services.
With in-house services, you encounter two costs: the salary you pay to the IT tech who makes the repair, and the other, harder-to-define, cost of the work that doesn’t get done while that tech is replacing a fuser assembly. Sometimes priorities mean the printer can’t be fixed—a network problem will take precedence over a printer problem any day of the week.
Contracts with outside vendors relieve that issue—with a vendor shepherding your print infrastructure you can devote your internal IT resources (already stretched too thin almost by definition) to other more important tasks. However, there can be a lack of expertise: many vendors are generalists, without a solid relationship and partnership with the manufacturer.
En Pointe, Your MPS Provider
En Pointe’s HP Managed Print Services offering is the alternative to both maintenance models — in partnership with HP, En Pointe’s Managed Print Services deliver access to the very best maintenance, service and support for HP print devices. En Pointe holds HP’s Platinum Partner designation—their highest level of partnership. That means we have the experience and the knowledge that managing a complex, high-production print environment demands.
That partnership gives us access to the best-price catalog from HP, across printers, scanners and every print device. This includes designing and optimizing your environment, installation, supply fulfillment and assigning a dedicated account manager to help you analyze, adjust and maintain the equipment at optimal efficiency. If you need service—whether it’s installing toner, replacing a drum or swapping out a machine—you make only one call – and your dedicated account manager takes it from there.
Next Steps To Optimize Your Print Infrastructure
For more information, you can also reference our overview of Managed Print Services (MPS)and its features and benefits. If you are interested in learning more about the steps your organization can take to optimize your print environment, fill out this form for a complimentary assessment.