CISCO - SMARTnet

 
Image of Cisco SMARTnet

As a Cisco Gold Partner, we have higher understanding of Cisco products and higher customer satisfaction than a premier partner. En Pointe can bring an unprecedented level of service to your organization in terms of our increased buying power and service capabilities for Cisco products and SMARTnet TM warranties.

 

What is SMARTnet?

Cisco SMARTnet and SMARTnet Onsite services are designed to accelerate customer success by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS® Software.

Cisco SMARTnet support provides you rapid access to vital information assistance when you need it, including:

  • Registered access to Cisco.com for online tools and technical assistance
  • Access to the Cisco Technical Assistance Center(TAC)
  • Cisco IOS Software updates
  • Advance Replacement of failed hardware

Cisco SMARTnet Onsite support includes all of the benefits of SMARTnet support, plus it provides you company with the added assurance of a trained field engineer who installs replacement parts at your site.

Cisco SMARTnet and SMARTnet Onsite support take advantage of Cisco technology expertise and best practices to help ensure that your network operates efficiently and benefits from the most up-to date software releases.

Service Level

Offsite Support

Service Level

Description

Long Description

SU4

IPS Svc, AR 24x7x2

This service level is specifically designed for IPS (Intrusion Prevention Systems) /IDS (Intrusion Detection Systems) devices with Major & Minor upgrades of OS with Off- site services.

SU3

IPS Svc, AR 24x7x2

SU2

IPS Svc, AR 8x5x4

SU1

IPS Svc, AR NBD

S2P

SMARTnet Premium 24x7x2

2 hours after determining that part replacement is required (24 hours a day, 7 days a week)

SNTP

SMARTnet Premium 24x7x4

4 hours after determining that part replacement is required (24 hours a day, 7 days a week)

SNTE

SMARTnet Enhanced 8x5x4

4 hours after determining that part replacement is required (8 hours a day, 5 days a week)

SNT

SMARTnet 8x5xNBD

NBD between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)

SMBS

SMB Support Assistant (8 x 5 x NBD)

NBD for Small & Medium Business between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)

Onsite Support

Service Level

Description

Long Description

SUO4

IPS Svc.onsite24x7x2

This service level is specifically designed for IPS (Intrusion Prevention Systems) /IDS (Intrusion Detection Systems) devices with Major & Minor upgrades of OS with on site services.

SUO3

IPS Svc.onsite24x7x2

SUO2

IPS Svc.onsite24x7x2

SUO1

IPS Svc.onsite24x7x2

C2P

SMARTnet Onsite Premium 24x7x2

2 hours after determining that part replacement is required (24 hours a day, 7 days a week)

C4P

SMARTnet Onsite Premium 24x7x2

4 hours after determining that part replacement is required (24 hours a day, 7 days a week)

C4S

SMARTnet Onsite Enhanced 8x5x4

4 hours after determining that part replacement is required (8 hours a day, 5 days a week)

CS

SMARTnet Onsite 8 x 5 x NBD

NBD between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)

Software Support

Service Level

Description

Long Description

SAU

Software Application Support with Upgrades

24x7x365 TAC Access Application software updated and upgrades Major maintenance releases (i.e. 4.0-5.1)

SAS

Software Application Support

24x7x365 TAC Access Application software updated and upgrades Minor maintenance releases (i.e. 4.0-4.1)

EC4P

Essential Software + 24 x 7 x 4 OS

24x7x365 TAC Access Application software updated and upgrades Major maintenance releases (i.e. 4.0-5.1) - ONSITE

ESW

Essential Software

This service replaced the SAU service for some products.