En Pointe Enhances Managed Services
Restructuring of Service Management Best Practices, Processes, and Infrastructure
Upgrade Prepares Company for Scalable Growth
Los Angeles – January 23, 2008 – En Pointe Technologies (NASDAQ:ENPT), announced today that it has begun investing in its information technology infrastructure, Information Technology Infrastructure Library (ITIL) standards, and is developing talent within its services organization to prepare it for growth.
“With the adoption of ITIL as a best‐practice service management framework along with process improvements and infrastructure upgrades, we see our managed service capacity poised for growth,” commented Bob Din, CEO of En Pointe Technologies. “This solid operational foundation, along with our business culture of performance, accountability, and flexibility, enables an effective and cost‐efficient managed service model to our customers.”
Methodology and Standard Operating Processes
En Pointe has recently adopted the ITIL framework to continue positioning itself as a leader
in the managed services industry with concentrated excellence in the area of client services
which include Service Desk, integrated with field services and life‐cycle services. As a service
provider, En Pointe’s ITIL implementation helps its clients receive consistent, reliable and
optimized service levels at the best possible cost.
Infrastructure
En Pointe is also making strategic investments including upgrades to its AMDOCs Clarify Call
Management System, Cisco Unified Communications 6.0 Call Manager, Remote Desktop
Management tools, Software Asset Management and back office systems. These enterprise
applications handle En Pointe’s closed‐loop incident management process known as Total
Call Management (TCM).
People
En Pointe has reshaped its service organization to reflect the needs of both its internal lines
of business and its clients. En Pointe’s Program Management Office and Service Business
Office have revised internal Operating Level Agreements, which support interdependent, yet
accountable business units with better communication.
“Although the adoption of best practices, process, and infrastructure enhancements are
fundamental improvements, our greatest asset, the one with the most impact to our
foundation for success, remains our human resources. These technological and operational
changes bring forth benefit only through the skill of our people, as they are paramount to our
success.” added Richard Emil, VP of Service.
About En Pointe Technologies, Inc.
En Pointe Technologies, Inc. provides the information technology marketplace, including mid‐market and enterprise accounts, government agencies, and educational institutions nationwide, with computer hardware, software, information security, and managed and professional services. En Pointe has the flexibility to customize information technology services to fulfill the unique needs of each of its customers.
En Pointe employs SAP, Clarify(TM), and AccessPointe(TM) (an e‐procurement application),
proven and dependable software applications, to support its broad customer base. Founded
in 1993 and headquartered in Los Angeles County, En Pointe maintains an ISO 9001:2000
certified configuration center in San Bernardino County, California and is well represented in
leading national markets throughout the United States. En Pointe has the experience and the
technology to help organizations simplify the management of their information technology
infrastructure.
Visit www.enpointe.com to learn more.
This document contains forward‐looking statements within the meaning of Section 27A of the
Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934,
as amended. In addition, from time to time, En Pointe Technologies, or its representatives,
have made or may make forward‐looking statements, orally or in writing. The words "estimate," "project," "potential," "intended," "expect," "anticipate," "believe" and similar
expressions or words are intended to identify forward‐looking statements. Such forward‐
looking statements may be included in, but are not limited to, various filings made by En
Pointe with the Securities and Exchange Commission, press releases or oral statements made
with the approval of an authorized executive officer of the Company. Actual results could
differ materially from those projected or suggested in any forward‐looking statements as a
result of a wide variety of factors and conditions. Reference is hereby made to En Pointe's
Annual Report on Form 10‐K for the fiscal year ended September 30, 2007 for information
regarding those factors and conditions. Among the important factors that could cause actual
results to differ materially from management's projections, estimates and expectations
include, but are not limited to: changing economic influences in the industry; dependence on
key personnel; actions of manufacturers and suppliers; and availability of adequate financing.
Readers are cautioned not to place undue reliance upon these forward‐looking statements
that speak only as of the date of this press release. En Pointe undertakes no obligation to
update publicly any forward‐looking statements to reflect new information, events or
circumstances after the date of this press release or to reflect the occurrence of unanticipated
events.
All trademarks and service marks are the property of their respective owners.
To contact En Pointe regarding any investor matters, please contact:
Javed Latif
Chief Financial Officer and
Sr. Vice President, Operations
En Pointe Technologies, Inc.
Phone: (310) 337‐5212
Fax: (310) 258‐2324
ir@enpointe.com
To contact En Pointe regarding any sales or customer matters, please e‐mail us at:
sales@enpointe.com or contact us by phone at (800) 800‐4214.