Essential Duties And Responsibilities:

The essential responsibilities and activities described below are typical for an incumbent in this job. This is not intended as an exhaustive list of tasks performed; depending on organizational requirements, other duties may be assigned:

• Provide technical support for computer software, applications, communications, and security.
• A working understanding of communications to include Frame Relay, Dial-up, VPN, & DSL.
• Ability to talk to vendors and to explain a problem.
• Ability to talk with customers to get the information needed to resolve a problem.
• Follow up with customerson resolved problems.
• Escalate to 2nd level support when necessary.
• Ability to understand and diagnose to help fix technical problems as they occur.
• Fill out Help Desk tickets when required for second level support.
• Be able to re-set passwords.
• Ability to create new accounts as required.
• Ability to load software via PcAnywhere.
• Respond to email tickets and voice mails from the CS queue.
• Working knowledge of PC's, printers, modems, hubs, routers, and scanners.
• Have the ability to learn new applications as needed.
• Perform other related duties as required and assigned..

EOE/AA/H/D/V

Contact

For consideration, please email resume and salary history to eppsjobs@enpointe.com as MS Word attachment. Qualified individuals will be contacted for an interview appointment. We look forward to working with you.

En Pointe Executive Management
Equal Opportunity Statement